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FAQ AND CONTACT


Vitassium Ingredients and Usage


Do you offer free samples of Vitassium products?

We offer a sample pack for just the cost of shipping, which is $4.99. It includes all three Vitassium products: Vitassium Capsules, Vitassium Extra Strength Capsules, and Vitassium FastChews.

How much Vitassium should I take? Can Vitassium products interact with any of my medications or supplements?

As a medical food, Vitassium should be taken under the guidance of a healthcare provider. You should speak with your provider about the right amount for you.

 
What ingredients or allergens do Vitassium products contain?

All Vitassium products are non-GMO, vegan, and gluten free. They don't contain the top 9 FDA identified allergens, including wheat, soy, dairy, eggs, shellfish, nor do they contain artificial colors, flavors, or preservatives.


Vitassium Club and Other Savings


Is Vitassium covered by my insurance?
Your insurance company may reimburse you for the cost of Vitassium with a Letter of Medical Necessity from your healthcare provider because it is considered a Medical Food.

You can also check with your HSA/FSA administrator if medical foods are covered under your specific plan.
I signed up for the Vitassium Club, but I don't see my discount at checkout.

You will only see the Vitassium Club discount at checkout if you're logged into the same Shopify account you used to join the Vitassium Club. If you're not seeing the discount while logged in to the correct account, try emptying your cart, logging out, and logging back in. If you're still not seeing the discount, contact us via the form below.

I placed an order, but my Vitassium Club discount didn't apply.

No problem! Submit the contact form below and we will refund you the equivalent of your Vitassium Club discount.


Orders, Subscriptions, and Shipping


Can I edit or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible using the form below. Unfortunately, once an order has been fulfilled and picked up by the carrier, it can't be changed or cancelled.

When will my order arrive?
Orders typically take 1-2 business days to be fulfilled before they are shipped. Orders placed on a business day before 11am PST are typically fulfilled on the same day, and orders fulfilled on a business day after 11am PST or on a weekend or holiday will typically be fulfilled on the next business day. The shipping times provided at checkout are not guaranteed as they may be affected by holidays, inclement weather, or other unforeseen circumstances.
How do I edit or cancel my subscription?

Click Account > Log in > Manage Subscriptions > Manage subscription > Edit or Cancel

How can I get free shipping?

Most orders over $50 qualify for free shipping via USPS Ground Advantage.

How can I get faster shipping?

Depending on your location, the fastest shipping option in the U.S. is often UPS Next Day Air, which typically takes one business day to arrive once your order has been fulfilled and picked up by the carrier.

However, shipping can be quicker and less expensive if you order via Amazon Prime or iHerb


Still Have Questions? Contact Us!